Terms and Conditions

Version History

Version	Amendments	Date
1.5	n/a	15/10/2024

Contents

1.	Version History
2.	Contents
3.	General
4.	Customer Responsibility
5.	Account Security
6.	Customer Identification Requirements
7.	Account Deposits and Withdrawals
8.	Charge Backs
9.	MyBet's Reserved Rights
10.	Placement, Acceptance and Settlement of Bets
11.	Bonus Bets
12.	MyBet Loyalty Rewards Program
13.	Responsible Gambling
14.	Intellectual Property
15.	Force Majeure Events
16.	Insolvency
17.	Errors

General

The document contains the terms and conditions (Terms) of MyBet Pty Ltd (ACN 652 566 955) (MyBet). MyBet is licensed as a corporate bookmaker by the Victorian Gambling and Casino Control Commission (VGCCC) to accept bets over the phone and the internet via the website https://www.mybet.com.au/ (the website) in Australia twenty-four (24) hours a day.
By opening a MyBet betting account with MyBet (Account) , you agree to become a customer of MyBet and to be bound by the Terms set out below (Customer). It is the Customer's responsibility to read and understand these Terms. Additionally, by opening an account with MyBet, the Customer is deemed to have read and accepted MyBet's Privacy Policy, which can be accessed here https://www.mybet.com.au/Privacy.
To the extent that a situation or issue arises for which these Terms make no provision, MyBet reserves the right, acting reasonably, to make decisions regarding such situations or issues in its sole and absolute discretion. Such decisions will be final and binding.
You agree that the products and services offered by MyBet are for recreational purposes, including the ability to place a bet with possibilities of a win or a loss

Customer Responsibility

To become a Customer with MyBet, you must be aged eighteen (18) years or over. If any child has access to the device you use to log into and access the MyBet website, it is your responsibility to prevent children from accessing your website account.
Customers are responsible for ensuring that their account details, including email address, residential address, telephone contact number and payment/bank details (including any credit/debit card details) are kept up to date and to notify MyBet immediately of any incorrect account details. If a Customer has not kept their account details up to date, MyBet reserves the right to suspend the account. MyBet may also request proof of your account details at any time to ascertain that your account details recorded on the website are current and accurate.
The Customer agrees that by registering with MyBet, their contact details, including their email address, mobile number and mailing address may be utilised by MyBet to keep them informed about MyBet's products, promotions, services and events, unless the Customer wishes to expressly opt-out of receiving such information from MyBet.
As a Customer, you are not permitted to duplicate or republish any data or content published on this website without written authorisation from MyBet management.
The Customer should be aware that there are limited circumstances in which MyBet is required under regulatory obligations to provide external organisations with access to your personal information (in accordance with MyBet's Privacy Policy).
A Customer must only have one (1) account at any time on the website. If it is suspected that a Customer has a duplicate account which is in breach of these Terms, MyBet will suspend/close all accounts on the website and, at its discretion, void any bets in those accounts.

Account Security

It is the Customer's responsibility to ensure that they keep their website User ID and password confidential. If you suspect that their User ID and password may no longer be confidential, you must notify MyBet immediately. Providing that MyBet can satisfactorily confirm the Customer's identity, passwords can be changed via a telephone conversation with one of MyBet's staff. Upon notification of the new password details, MyBet reserves the right to invalidate any future betting or account transactions which utilise the previous password details.
Customers will be responsible for all bets in which their MyBet User ID and password are used for any activity on their MyBet website account, unless they have notified MyBet in accordance with clause 5.1. Any bet made via the MyBet website will be deemed as valid and may not be changed, cancelled or modified. If a Customer informs MyBet that a bet was made in error as soon as practicable after the bet was placed (but before the event has commenced), the initial bet may only be voided at the sole discretion of MyBet management, acting reasonably.
A Member must immediately notify MyBet of any matter (including any potential mental impairment) which may lead us to reasonably infer that your ability to make sound judgments about betting in respect of your Account may be impaired.
MyBet's Website contains adult content and is intended for use by persons over the age of 18.
If minors have access to a laptop or computer that a Member uses to log into their Account, MyBet strongly recommends that a child protection software package is installed onto that equipment. Two such software applications are Cyber Patrol and Net Nanny.

Customer Identification Requirements

Customers must provide MyBet with adequate identification for the purposes of complying with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act). The identification must have at least proof of name, date of birth and current residential address.
As of 29 September 2023, MyBet is required by the Act to verify a Member's 'identification information' ('ID') before they can transact on their Account. If a Member's Account is opened but not verified, they will be unable to deposit/withdraw funds, place bets or otherwise transact on the account until it is verified.
MyBet will attempt to verify your identity automatically with an online identity verification company such as Green ID. To verify your identity, you consent to MyBet passing on your personal information to Green ID for the sole purpose of verification. If Green ID is unable to verify your identity, MyBet may request that you provide verification using original or certified copy identification documents.

Where you send identification documents to MyBet, they must be clear and legible. MyBet may also request, at its discretion, that you provide original or certified copies. If the documents are not in English, MyBet may request that they be translated in a manner that is suitable to us. You are required to provide identification as per the table below (although MyBet may, in our absolute discretion, request additional documents):

One form of identification required*:

Primary photographic identification

Australian Driver's Licence
Australian Passport
Foreign Passport
Australian Proof of Age Card
Australian National Identity Card
Foreign National Identity Card
Foreign Driver's Licence

Two forms of identification required (being one from each category below):

Primary non-photographic identification	Secondary identification
Australian Birth Certificate Australian Citizen Certificate Australian Concession Card Foreign Birth Certificate Foreign Citizenship Certificate	Utility Bill Rates Notice Bank Statement Centrelink Statement (no older than three (3) months) ATO Assessment Notice (no older than twelve (12) months)

*Note: Where Primary photographic identification does not confirm the Customer's residential address, the Customer must also be required to provide a copy of Secondary identification (as set out above).

Where documents are required to be sent to MyBet for manual verification, this information can be sent via email [email protected].
If a Customer uses a debit card to fund the account, legible copies of the front and back of the card may be requested by MyBet for its approval. MyBet reserves the right at its discretion to refuse to accept a debit card including but not limited to in circumstances where the card is dishonoured. Debit cards used to fund a Customer's account must match the Customer's account details. Debit cards with a name other than that which is registered with MyBet for the account in question will be refused and the account may be suspended. MyBet reserves the right to request a copy of the front and back of the card registered on the account at any time. Receipt of a card is no guarantee of account activation/re-activation. MyBet reserves the right to reject deposits made by any card if not made in accordance with all applicable laws.
Where MyBet has a reasonable suspicion that the Customer is not the true or beneficial holder of the account, it may request any further information it deems necessary to confirm the identity of the Customer. This may include the provision of statutory declarations and certified copies of identification or financial documents. All certified documents must be produced in the English language or they will be rejected. MyBet reserves the right to carry out checks on the individual certifying documents and to contact with them to verify the validity of the document.
Should a Customer deliberately falsify any identification or any other details for any purpose associated with applying for an account or transacting on the account, MyBet reserves the right (depending on the circumstances) to suspend the account and/or close the account without prior notification to the Customer. Instances of suspected fraudulent activity may be referred to the relevant authorities for further investigation.

Account Deposits and Withdrawals

Customers may deposit funds into their account via debit card and Bank Transfer.
Please note that under no circumstances will cash deposits be accepted by MyBet.
MyBet may, at its absolute discretion, add or remove payment methods from time-to-time.
Please note there may be delays in depositing/withdrawing funds, depending on the payment method used to transact and the financial institution you bank with. At times, transactions may take up to 48 hours to be processed.
Funds in your account are not treated the same as a bank account, therefore, funds are not insured, guaranteed, or otherwise protected by any banking insurance system.
Pursuant to the AML/CTF Act, MyBet reserves the right to reject funds deposited where it determines they are for improper use and not for the primary purpose of betting. Funds will be returned to its origin and the Customer's account may be closed as a result.
MyBet requires that the value of any deposit into a Customer's account be transacted prior to MyBet authorising a withdrawal request from the Customer. All deposits must be turned over at least once prior to withdrawal. MyBet may, at its absolute discretion, waive this requirement where exceptional circumstances occur and subject to its obligations under the AML/CTF Act.
MyBet does not charge the Customer fees for financial transactions on their account. The Customer, however, may be charged a fee by their own banking institution upon depositing funds or receiving funds from the MyBet website. This is the Customer's responsibility to pay. MyBet reserves the right to pass on fees incurred by the business on financial transactions.
Customers must have satisfactorily completed the account identification process as set out in Term 6, prior to any account withdrawal being processed. Where there is doubt over the true identity of the owner or source of funds, MyBet will request additional information to verify the true source of funds.
The bank account that you nominate in your account details must match your name registered by MyBet as the account holder. MyBet may request that you provide financial information to ascertain that your account details match. Accounts must always be operated in good faith. MyBet, at its absolute discretion, may suspend/close your account without notice if it suspects a third party is transacting on the account.
If MyBet credits your nominated bank account with funds in error, it is the Customer's responsibility to notify MyBet and return those funds to MyBet in a timely manner. In these circumstances, you shall be liable to MyBet in respect of any amount credited to your bank account in error.

Charge Backs

Members agree and warrant that no charge-backs or other cancellation of deposits will be made relating to your Account without our consent. In the event of any of the foregoing occurring, you agree to indemnify us for any costs, claims, damages and expenses relating to or arising in connection with this, including any expense incurred by us in recovering such amounts.
If a Member disputes a financial transaction on their Account relating to a third party, MyBet may temporarily suspend your Account, without notice, pending an investigation by us relating to the transaction. If we incur any loss as a result of that investigation, we reserve our right to recover such losses from you.
If you use any of MyBet banking specific options you accept that MyBet may request a certified or non-certified bank statement to verify where funds have originated prior to any withdrawal being approved. You also accept that MyBet may decide to return these funds at its discretion and void bets should it deem the funds may be unauthorized.

MyBet's Reserved Rights

MyBet reserves the right to modify these Terms on the website at its discretion and will publish such changes on the website. Unless otherwise specified, any modified Terms will be taken to be effective immediately following publication on the website. It is your responsibility as a Customer to be aware of any changes to the Terms as outlined on the website. MyBet will endeavour to provide you reasonable prior notice of any significant changes to these Terms.
MyBet reserves the right to withhold deposited funds and/or winnings from resulted bets when it believes (on reasonable grounds) that any transaction made by the Customer has been misused or used fraudulently. Any matters of inappropriate or fraudulent use of any deposit will be reported to the relevant authorities. MyBet may also permanently close the Customer's account.
MyBet reserves the right to close or suspend a Customer's account, apply restrictions to an account and/or void any or all bets made by any person who, in MyBet's reasonable opinion:
1. Attempts to defraud MyBet. In this matter, betting accounts may be closed or suspended without giving any notice to you where it is reasonable to do so. MyBet may also monitor your account and betting activities if it has reasonable grounds to suspect potentially fraudulent activity; or
2. Has operated an account which may compromise integrity and/or a bet has not been placed on a good faith basis including (without limitation) where a person:
  1. seeks to manipulate the outcome of a market (whether for personal gain); or
  2. receives an unjust advantage from information which is not known or accessible to the general public; or
  3. intentionally abuses an inadvertent error in the description of a market (whether before or after MyBet corrects the relevant descriptor); or
  4. notwithstanding the above subclauses 9.3.2.1 to 9.3.2.2, intentionally seeks to inappropriately exploit a market or a Term (including by deception); or
  5. attempts to disguise or interfere in any way with the Internet Protocol (IP) address of a device being used to access an account.
Subject to these Terms, MyBet reserves the right at any time to refuse any bet or part of a bet without providing a reason or advance notification. The circumstances in which MyBet may refuse a Customer's bet include (but are not limited to) where:
1. MyBet reasonably suspects that a Customer may be betting on behalf of another person (a 'bowler'); or
2. MyBet is compelled to do so in accordance with its licence obligations; or
3. A Customer is or may be in breach of these Terms; or
4. A Customer is or may be in breach of any applicable law; or
5. A Customer's proposed bet would present an unacceptable liability risk to our business. This includes (but is not limited to) bets that would exceed the Minimum Bet Limits as set out in Term 8.17 or maximum payouts applicable to Racing and/or Sports.
If any price displayed on the MyBet website is clearly in error, MyBet reserves the right to cancel any bets placed at the incorrect price. Where possible, MyBet will attempt to notify account holders of any such cancellation by email and/or telephone.
Save to the extent permitted by law (and only to such an extent), MyBet excludes all warranties (express or implied) relating to its betting business and shall not have any liability for direct, indirect or consequential loss, damage, expense or injury suffered by any Customer.
MyBet's liability in respect of any claim or loss shall be limited in amount to the relevant bet placed by a Customer.
MyBet reserves the right to void, on reasonable grounds in its sole determination, any or all bets made by any individual or group of people who may be acting together either in an attempt to defraud MyBet, or to gain financial benefit in an unfair or inappropriate manner, including through the manipulation of Tote-based dividends or official starting prices. This can include persons, relatives, organisations, bookmakers and their employees.
MyBet actively monitors traffic to and from the website. MyBet reserves the right in its sole discretion to block access where it suspects on reasonable grounds that automated or robotic activity is found. Any eligible Customer with a hidden or unidentified (IP address or deemed to be using a Virtual Private Network (VPN) may be investigated. MyBet also reserves the right to close your account or deem void all bonus bets/winnings if we have a reasonable basis to suspect suspicious activity using a VPN or an unidentified IP address.

Placement, Acceptance and Settlement of Bets

Where there is inconsistency between this Term and individual Racing or Sports' Terms regarding a particular matter, the individual Racing or Sports' Terms will prevail.
In the case of bets accepted by MyBet in accordance with these Terms:
1. bets may only be accepted up to the advertised start time, actual start time, or such earlier time of a race or event as directed by MyBet. No bets may be placed after the race or event has commenced; and
2. if a bet is inadvertently accepted in respect of an event after its start time, the bet shall be deemed to have been made invalidly and will be refunded to the Customer. For the purpose of this Term, 'inadvertently' means that MyBet had no knowledge that the event in question had started and the bet was accepted in good faith.
MyBet has absolute discretion over which Odds, prices or lines (Odds) it may choose to offer a Customer. MyBet reserves the right to refuse to accept a bet in its absolute discretion. All Odds (including Fixed Odds) displayed on the MyBet website or on-course are indicative only and may change before the bet is accepted by MyBet. The only Odds offered by MyBet are those that are displayed on the betting ticket and at the time the bet is confirmed by a Customer. All Odds offered to a Customer are subject to the betting limits as described in these Terms and are subject to variation until the time a bet is accepted by MyBet. For Tote derivative products, the final price will not be known until dividends are declared.
When a Customer is placing a bet on their account via the internet, it is only accepted once the Customer submits the bet and a confirmation is received by the Customer. This will be accompanied by a bet receipt number.
In these Terms, a 'Dispute' includes any Dispute or matter between MyBet and a Customer arising from these Terms or relating to the products and/or services provided by MyBet to Customers.
All bets with MyBet are deemed to be received in Melbourne, Victoria. These Terms shall be governed by and construed in accordance with the laws of Victoria and each account holder irrevocably submits to the exclusive jurisdiction of the Victorian Courts in respect of any Dispute or matter arising from these Terms.
If a person wishes to make a complaint about MyBet, they may do so by first emailing MyBet at [email protected]. If the complaint cannot be adequately resolved after contacting MyBet, you may submit a complaint to the VGCCC by completing the gambling dispute form on the VGCCC website available here e https://www.vgccc.vic.gov.au/iwant/complaints. Complaints to the VGCCC must be made within 14 days of the completion of the relevant event. Decisions of the VGCCC are final and binding.
Where a Dispute occurs which cannot be resolved between the Customer and MyBet, the Customer agrees that the recording(s) and/or any records of a Customer's transactions via the internet may be made available to the adjudicator of the Dispute to enable the Dispute to be resolved in accordance with these Terms. All records of voice recordings will be securely retained by MyBet in accordance with our Privacy Policy for regulatory purposes.
Customers will be unable to change or cancel a bet once the bet has been accepted by MyBet, unless the Customer informs MyBet as soon as practicable after the bet was placed (but before the event has commenced) that the bet was made in error and the initial bet shall only be voided and replaced with another bet, at the sole discretion of MyBet management. Please check your wagers carefully before submitting them as, subject to these Rules, MyBet does not provide refunds.
The minimum bet is $1.
Unless otherwise agreed or set out in these Rules, the maximum amount that may be paid out on any bet is $100,000.
In addition to above, the maximum payout for any event or outcome is $100,000.
In the event that your expected payout exceeds these limits you may see a cash deduction in your Account for the corresponding amount. For example, if a bet pays you a win dividend of $105,000, a deduction may be made of $105,000-$100,000 = $5,000.
If your Bet has not been accepted in the first instance, MyBet reserves the right to accept your bet at an equal or lower stake, as long as the price has remained the sameand the event relating to the bet has not started.
Multi-Bets
1. A 'Multi-Bet' is the combination of two (2) or more Single selections (known as 'legs'), which multiply the individual Odds creating the total dividend. MyBet will accept Multi-Bets up to twenty (20) legs, including a combination of Racing and Sports.
2. Multi Bets cannot be placed on 'dependent events' i.e. where two (2) or more outcomes depend on one another.
3. For Multi-Bets, if any leg(s) are deemed void, the remaining leg(s) will be recalculated excluding the voided leg(s).
4. The maximum odds for a multi bet are $10 001.
'All-In Betting' means regardless of whether a runner/competitor starts or completes the event in which a bet is placed, all bets stand and no refunds shall be payable or deductions apply.
Dead-Heat Rule
1. A 'Dead-Heat' occurs when two (2) or more runners/competitors are officially declared to have finished equal. This applies to both winners and place getters in a single event. Unless otherwise stated, the following Rule, known as the 'Dead-Heat Rule' applies:
  1. in the event of a Dead-Heat where dividends were not offered by MyBet on such an outcome, bets will be paid at the face value of the ticket divided by the number of competitors tying for that Place;
  2. in any event for which Each-Way betting is available, Place ties will be paid such that the place portion of the face value of the ticket is multiplied by the remaining number of places available and divided by the number of competitors tying for those available number of placings;
  3. if the bet was placed on a Tote product, MyBet pays on the re-framed Tote dividends;
  4. in the event of a Dead-Heat where Odds were offered by MyBet on such an outcome (i.e. Draw), then all Win or Place bets will be deemed losers and the Draw option will be paid as the winner; and
  5. in the event that there is a Dead-Heat in a horse or harness race, and a protest occurs and is subsequently upheld, the payout on the runner that is relegated will be half the face value of the ticket. Where available, Protest Payouts will apply such that relegated runners will still be paid at the original interim dividends declared, and promoted runners will be paid at the final dividends declared.

Bonus Bets

Bonus bets are genuine offers intended for Customers only, cannot be used in conjunction with any other offer (for example, including Price Bump) and cannot be withdrawn for funds upon receipt (Bonus Bets).
You may only receive Bonus Bets via one (1) IP address or household address. Bonus Bets are provided at MyBet's discretion and can be withheld or removed by MyBet from a Customer's account at any time if the account is closed, used incorrectly or fraudulently. If MyBet has reasonable grounds to suspect you are using Bonus Bets as a source of match betting or promotional arbitrage, MyBet reserves the right to suspend or close your account or void all Bonus Bets and/or winnings from Bonus Bets at its discretion.
MyBet reserves the right to limit which markets or products bonus bets can be used on from time to time, at its discretion.
MyBet may, from time-to-time, run Bonus Bet promotions which include (but are not limited to:
1. Deposit Bonus Promotion:
  1. A promotion whereby a Bonus Bet is placed in an existing MyBet account when a Customer responds to a Deposit Bonus Promotion by depositing a minimum amount in the Customer's account, as specified in the promotion.
2. Winning Bonus Promotion:
  1. A promotion whereby additional capped winnings (excluding stake) are paid to a Customer in the form of a Bonus Bet on markets specified in the promotion.
3. Refund Promotion:
  1. A promotion whereby a Customer's bet stake is refunded to a Customer (in the form of a cash credit or a Bonus Bet credit to a MyBet account) as specified in a promotion.
4. Reward Bonus Bet Promotion:
  1. Promotion whereby a Bonus Bet is placed in a MyBet Account as a result of the Customer successfully completing a pre-determined action as specified in a promotion.
Any Bonus Bets earned will be credited to your Bonus Bet credit balance. This may be used as a single bet only on eligible sports or racing markets available at the time of placement and any other markets specified in the specific promotion terms and conditions.
For winning Bonus Bets, winnings will be paid excluding the initial Bonus Bet stake. This means that if a Bonus Bet to the value of $100 is placed on a selection paying $2.50, the net winnings paid will be $150, (i.e. $250 less the $100 Bonus Bet).
MyBet reserves the right, in its absolute discretion, to refuse to allow a Customer to participate in Bonus Bet promotions. MyBet will provide written notification to any such Customer whom MyBet determines will not be eligible to participate in Bonus Bet promotions from notification. Customers considered to be abusing Bonus Bet promotions by any means (or breaching these Terms) may have Bonus Bets removed and will be precluded from receiving any further Bonus Bet promotion offers. any winnings from such Promotional Bonuses cancelled or revoked.
A Bonus Bet may expire seven (7) days after the Bonus Bet has been awarded if it has not been used (the event can be any time in the future), unless otherwise specified in the promotion's terms and conditions or at MyBet's discretion, this may be extended.
MyBet reserves the right to cancel, change or suspend any Bonus Bet promotions where it is reasonable to do so. MyBet will endeavour to notify Customers in the event this occurs.
Bonus Bet promotions may include specific terms and conditions related to when Bonus Bets can be used i.e. restricted to use on specific events, or with a specific expiry date and Customers should read the restrictions, if any, disclosed in any additional terms and conditions. Bonus Bets cannot be used to earn additional Bonus Bets. Where specific terms and conditions apply to a Bonus Bet promotion and they are inconsistent with the terms of conditions 11.10, the terms and conditions of the specific Bonus Bet promotion shall prevail.

MyBet Loyalty Rewards Program

Eligibility for the MyBet Loyalty Rewards Program:
1. The MyBet Loyalty Rewards Program is a loyalty program in which all MyBet Customers (except for corporate bookmakers) are eligible to participate.
2. MyBet Customers are automatically subscribed to the MyBet Loyalty Rewards Program upon registering with MyBet, and are deemed to have accepted the terms and conditions relating to said program. The terms and conditions of the MyBet Loyalty Rewards Program shall be read in conjunction with all other terms, conditions and rules promulgated by MyBet from time to time.
3. MyBet Customers may unsubscribe from the MyBet Loyalty Rewards program at any time either by opting out online or otherwise by contacting MyBet.
4. MyBet reserves the right to suspend or terminate the MyBet Loyalty Rewards Program at any time without notice. In the event that the MyBet Loyalty Rewards Program is suspended or terminated, any Loyalty Rewards Points earlier accrued by Customers may, at MyBet's sole and absolute discretion, be forfeited and/or expunged.
Accruing Loyalty Rewards Points:
1. Loyalty Rewards Points are accrued based on Customer activity on the following basis:
  1. For every bet placed on a Racing event (except for multi-leg bets) where the dividend is $1 or higher, Customers will receive 1 Loyalty Rewards Point for every $2.00 invested.
  2. For every bet placed on a Sports event (except for multi-leg bets) where the dividend is $1.50 or higher, Customers will receive 1 Loyalty Rewards Point for every $5.00 invested.
  3. For every Multi-Leg Bet (including 'Same-Game Multis' & 'Same-Race Multis') where the dividend is $1 or higher, Customers will receive 1 Loyalty Rewards Point for every $2.00 invested.
2. Customers can view their Loyalty Rewards Points balance in the Benefits tab of the My Account section of the MyBet website and app.
3. A maximum of 500,000 Loyalty Rewards Points can be accrued by a MyBet Customer each week. For the purposes of this Clause, a week shall be defined as the period running from 12:00am on Sunday to 11:59pm on the following Saturday.
4. There is a Balance Limit of 5,000,000 Loyalty Rewards Points.
5. Any Loyalty Rewards Points accrued in respect of bets or transactions that are later cancelled for any reason whatsoever (including, without limitation, at the request of a Customer or owing to the abandonment of an event or scratching of a runner), will be automatically deducted from the Customers's Loyalty Rewards Points Balance.
6. Loyalty Rewards Points may, at the discretion of MyBet Management, be annulled or expired if a Customer has not registered a wager with MyBet for a continuous period of six (6) months or more.
Redeeming Loyalty Rewards Points:
1. Customers can redeem Loyalty Rewards Points at their discretion via the Benefits tab in the My Account section of the MyBet website and app.
2. Customers can also set-up a facility whereby their Loyalty Rewards Points will be automatically redeemed upon their Loyalty Rewards Points balance exceeding a specified amount. The Customer will be automatically credited with a Bonus Bet within thirty (30) minutes of their Loyalty Rewards Points Balance exceeding the specified automatic redemption amount.
Loyalty Rewards Bonus Bets Points:
1. The following rules regarding Bonus Bets awarded as a result of the redemption of Loyalty Rewards Points are in addition to, and shall not adversely affect, MyBets other rules regarding Bonus Bets at MyBet.
2. As part of the MyBet Loyalty Rewards program, Customers are entitled to redeem $1.00 in Loyalty Rewards Bonus Bets for every 100 Loyalty Rewards Points that they have accrued.
3. Bets placed using Loyalty Rewards Bonus Bets will not accrue any Loyalty Rewards Points.
4. Loyalty Rewards Bonus Bets may expire if they are not used within seven (7) days of redemption by the Customer.
Fair Use Policy:
1. MyBet reserves the right to, at any time, exclude any Customer from the MyBet Loyalty Rewards program if MyBet Management determines, at its sole and absolute discretion, that the Customer is abusing or has abused the MyBet Loyalty Rewards Program.
2. The following actions shall constitute abuse of the MyBet Loyalty Rewards Program:
  1. Continually depositing and withdrawing from a MyBet Customer Account in order to maximise the accrual of Loyalty Rewards Points.
  2. Depositing a figure far in excess of what is, in the view of MyBet Management, reasonably required for the betting needs of the relevant Customer with the intent to generate additional Rewards Points. (This might be indicated when funds are withdrawn shortly after the turnover necessary for Rewards Points to accrue to the Customer has been achieved.)
  3. Opening multiple accounts to circumvent either the weekly Loyalty Rewards Points accrual limit or the Loyalty Rewards Points Balance Limit.
3. In the event that a Customer is excluded from the MyBet Loyalty Rewards Program pursuant to these Terms and Conditions, MyBet Management reserves the right to expunge all Loyalty Rewards Points from that Customer's Account and also to expire any Bonus Bets earlier redeemed by the Customer using Loyalty Rewards Points.

Responsible Gambling

MyBet is committed to responsible gambling. For more information about MyBet's responsible gambling measures and tools available to you to manage your gambling, please refer to MyBet's responsible gambling policy. MyBet is bound by the VGCCC Responsible Gambling Code of Conduct and, for South Australian customers, the South Australian Gambling Codes of Practice.
You agree that MyBet may analyse your betting activity and account data as part of its ongoing commitment to responsible gambling. You agree to use of that information for these purposes.
MyBet may, at its discretion, temporarily or permanently close your Account immediately and refuse to allow you to place any bets or otherwise use MyBet's services if it considers that you may have a problem with your gambling.
MyBet is not responsible for any failure to identify that you have a problem with responsible gambling and are not liable for any bets that you are able to place. MyBet encourages you to tell us if you are experiencing a problem with your gambling and to access available help services.
If you are a self-excluded customer (either via MyBet or via the National Self Exclusion Register):
1. you must not attempt to open an account or place any bets with us (using your account or otherwise); and
2. you are fully liable for your actions, and for all activity and bets placed on your account
Subject to these Terms, if MyBet considers that you have deliberately circumvented our controls (e.g., by opening a duplicate account) and placed bets while you are self-excluded:
1. open/pending bets will be voided, and the original stake returned to your Account;
2. resulted bets will stand; and
3. the balance of your Account will be returned to you.
MyBet reserves the right to refuse to allow you to open an Account or to suspend or temporarily or permanently close your account with immediate effect if it is the reasonable opinion of MyBet that you may have a problem with responsible gambling. If we do this, we will remit the total balance of your account to you (less any fees which we are entitled to deduct in accordance with these Terms).
You agree that you must not attempt to open an account, place any bets or otherwise transact on your account whilst you are intoxicated or under the influence of drugs or if you are suffering a mental impairment and that you are fully liable for your actions and all activity on you're account whilst you are intoxicated and/or under the influence of drugs or experiencing mental impairment. If you open an account or place a bet whilst you are intoxicated and/or under the influence of drugs or experiencing a mental impairment, then you are responsible for all bets placed and all bets placed will stand.
MyBet reserves the right to suspend or close your account, refuse to allow you to open an account, place a bet or otherwise transact on your account, if it is MyBet's reasonable opinion that you are intoxicated and/or under the influence of drugs or mentally impaired at the time of doing so. You acknowledge that for your protection, we may suspend your Account for a 24-hour period following any decision that you are intoxicated or mentally impaired.
We are not responsible for any failure to identify that you are in a state of intoxication and/or under the influence of drugs or experiencing mental impairment and are not liable for any bets that you are able to place whilst you are intoxicated and/or under the influence of drugs.

Intellectual Property

Intellectual property (which includes but is not limited to copyright, trademark and business goodwill) in all content of the Website and App is owned by MyBet, unless stated otherwise or used on a fair and reasonable basis.
You acknowledge that, subject to the Copyright Act 1968 (Cth), the Website and App content programming code, or the like, must not be reproduced, distributed, adapted, transmitted, or stored in a retrieval system or any similar storage system without our prior written consent. You further agree that you must not commercialise or attempt to commercialise any information, data, or the like obtained via our Website, our App, or any related and/or linked services, material, pages, or otherwise, without our prior written consent. You acknowledge that we fully reserve the absolute right to deny giving our consent to any request in our sole and absolute discretion, without needing to provide reasons.
We make no warranties or representations that any external linked sites or material available on the Website or App do not infringe the intellectual property rights of a third person. We are not liable or responsible for any such third-party intellectual property claims or disputes.

Force Majeure Events

If an event or events occurs beyond the reasonable control of MyBet such as an epidemic, pandemic, flood, fire, earthquake, element of nature or act of God, act of war, terrorism, riot, rebellion, strike, blockade, labour disruption or other cause, that materially impacts any event (or series of events in a season) which is the subject of a contingency or outcome of a market offered by MyBet, MyBet may (acting in good faith) exercise its discretion to void, cancel, restrict or otherwise alter or adjust the payout (in whole or in part) of the affected bet(s) placed on the relevant market (including, without limitation, by retrospectively taking any of the actions contemplated above once a bet has been struck and before or after it has resulted). For the avoidance of doubt, an impact on any Event includes, without limitation:
1. any reduction in the number of events in a season;
2. any material change in the length of an event, series of events, or season;
3. a material change to the format or rules of the relevant event as determined by the relevant sports or racing body; or
4. a change in the location of an event.

Errors

Notwithstanding anything contained elsewhere in these Rules, if MyBet publishes, posts or quotes any materially incorrect betting information for any sporting event, such as posting wrong dividends or lines or if there has been any genuine technical, human or other error or mistake in setting a market or processing a transaction (including where a bet has been accepted by MyBet after the commencement of a race or event), then regardless of the cause or source of such error, MyBet reserves the right (acting in good faith) to take action to the extent necessary to correct such errors, including by voiding any bets either prior to or after the commencement or conclusion of a relevant event or, where appropriate, adjusting the bet at the correct odds. Without limiting the steps that MyBet might take, MyBet may adjust your account balance to the extent necessary to address the error or mistake. MyBet will use reasonable efforts to notify you via the contact details registered with your account (either by phone or in writing) and provide you with confirmation of the date any adjustment was made, the reason for the adjustment, and the amount that was adjusted.
Unless specifically advised to Clients, MyBet does not offer or accept bets placed after the commencement of a race or sporting or other event. If MyBet does erroneously allow you to place a bet after a racing, sports or other event has commenced or been completed, you agree that MyBet may retrospectively void the bet (or such leg of a bet in the case of a multi bet) and, where any winnings attributable to the void bet have been withdrawn from your account, demand or process repayment (including via adjustment to your account balance in any number of instalments). MyBet will provide you notice of such adjustments.
You agree that MyBet is entitled to issue you with an invoice in respect of the amount of the winnings credited in error and withdrawn, and that the invoice shall be evidence that the amount is immediately due and payable.
Without limiting clause 16.1, an occurrence constituting an error giving rise to MyBet's rights under that clause would include:
1. where the price at which a bet (or aspects of a bet in the case of a multi bet) is transacted is materially greater than that offered by a competitor for the same or a similar contingency or which has been previously been or which is routinely offered by MyBet for the same or a similar contingency;
2. MyBet incorrectly states the relevant betting information for any racing, sporting or other event, such as posting wrong dividends or lines;
3. MyBet accepts bets on closed or suspended markets;
4. incorrectly calculating or settling an amount above what is legitimately due (e.g. a refund or dividend);
5. MyBet's systems fail to operate as intended or in accordance with industry practice to preclude multi betting on legs involving the same or substantially the same contingencies;
6. MyBet's systems permit a transaction to occur which is obviously outside of industry practice;
7. Where there is an error in the calculation of a price of at least one selection forming part of a multi bet and the combined effect of that is a materially erroneous price for the bet; and
8. Any other situation in which a person with a working understanding of betting could reasonably be expected to understand or suspect that an error had been made in pricing the market or by MyBet accepting the bet.
Where the error in price or selection is part of a multi bet, MyBet will either recalculate the impacted leg or legs (as the case may be) at the correct prices or void and exclude the impacted leg or legs (as it determines in its absolute discretion).
MyBet will take reasonable steps to promptly contact you via email or phone if it exercises its rights under clause 16.1.
We are not responsible for a bet not being placed or for a transaction not being processed for any reason, including for reason of failure of telecommunications services or internet connections, malfunction of our hardware or software or the device that you use to access our services, regardless of whether the fault is within or outside our control. You acknowledge that the internet cannot be regarded as entirely secure and that accordingly any information which you transmit to us via the Website or App is transmitted at your own risk. You further acknowledge that you are solely responsible for the management of your own computer related systems, mobile devices and systems, software, hardware, connectivity, or the like, and we recommend that you utilise reliable and up-to-date virus protection software. You are further responsible to ensure that your own computer or mobile device is virus free and unaffected by its connection to our Website or App.
If you are dissatisfied with MyBet's decision to make an adjustment to your Account, you may, within 30 days of the date the adjustment was made, request that MyBet reviews its decision. Your request must be made in writing to [email protected] and be accompanied by relevant supporting documentation (if applicable). We will act reasonably in reviewing the original decision and will use reasonable efforts to provide you with a written response within 21 days of receipt of your request.
You agree not to make more than one request under clause 16.8 in relation to any one decision and agree that, subject to any direction from a regulator, the outcome of the review will be final.

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